Effective Date: [01-01-2025]
At A-STAR Enterprises, we take pride in the quality of our custom T-shirts. However, if you are not completely satisfied with your purchase, we are here to help. Please read our Refund and Returns Policy carefully.
1. Returns
Eligibility for Returns:
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You may return eligible items within 30 days of receiving your order.
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To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Non-returnable Items:
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Custom-designed items that have been personalized cannot be returned unless there is a defect or an error on our part.
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Gift cards or downloadable products are non-returnable.
2. Return Process
To initiate a return:
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Contact Us: Please reach out to our customer service team at [Your Email Address] to let us know about your intention to return the item.
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Provide Order Details: Include your order number and reason for return.
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Return Shipping: If your return is approved, you will receive instructions on how to return your item. You will be responsible for paying the return shipping costs unless the return is due to an error on our part (e.g., wrong item sent or defect).
3. Refunds
Processing Refunds:
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Once we receive your returned item, we will inspect it and notify you about the approval or rejection of your refund.
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If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer’s policies.